SmallBizGenius Analysis
Shophq, an online shopping channel, receives mixed to negative reviews, with customers frequently citing issues with customer service, returns, and unexpected charges. While some appreciate the variety of products and payment options, the overwhelming sentiment points to significant problems with order fulfillment and post-purchase support.
Category Breakdown
Scores based on analysis of 18 recent reviews
Customer Service
2.0/10Many reviewers express frustration with Shophq's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. For example, one reviewer waited 48 minutes to speak with an agent, while others report being disconnected or transferred multiple times without resolution.
10 reviews mention thisReturns & Refunds
2.5/10A significant number of reviewers report problems with returns and refunds, including delays in receiving refunds, difficulty obtaining return authorizations, and being offered store credit instead of a full refund. One reviewer is still waiting for a refund two months after returning an item, while another was denied a return for a rancid product.
8 reviews mention thisUnauthorized Charges & Billing Issues
1.5/10Several reviewers report unauthorized or recurring charges on their accounts, with some alleging criminal activity. One reviewer had to cancel their debit card due to unauthorized multi-month payments, while another was charged a second time for a returned item.
5 reviews mention thisProduct Quality
3.0/10Some reviewers express concerns about the quality of products received, including used or defective items. One reviewer received a used watch, while another received a massage mattress with a malfunctioning heating element.
4 reviews mention thisShipping & Delivery
3.5/10Reviewers mention issues with shipping, including high shipping fees and delayed deliveries. One reviewer experienced a cracked screen on a TV that was delivered late.
3 reviews mention thisPayment Plans
4.0/10The '6 pay' installment option is mentioned as a positive by some, while others report issues with order cancellations due to payment plan qualifications. One reviewer praised the 6-pay option, while another had their order canceled after choosing the payment installment plan.
3 reviews mention thisPros & Cons
What Customers Love
"With the year round 6 pay option available on the majority of their items, Shophq is a great source for seasonal and birthday purchases."
"But, now with their VIP program, you can shop all you want for around $17 a month and get all S&H and return shipping charges refunded. Plus 5%cash back on the merchandise cost."
"There is a ton of selection and occasionally items can be found below regular retail prices."
Common Complaints
"Try to contact customer service, wait two hours.Forget using e-mail."
"ShopHQ is really difficult to work with for returns. Their main goal is to not give one a refund."
"UNAUTHORIZED ONGOING CHARGE ON MY ACCT: they charged me a second time for an item i returned.they charged me with an unauthorized recurring charge on my bank card which you need special authorization to make, and which i did NOT give them for either the charge or the multi-month payments of $16."
"Beware of used watches. I purchased a Bulova quartz watch...Clearly SHOPHQ is passing off USED merchandise as new."
"This company has extremely high shipping fees for each individual item even when multiple items are shipped in the same packaging."
Common Questions About Shophq
Answers derived from customer review patterns
Is Shophq legit and trustworthy?
Based on the reviews, Shophq's legitimacy is questionable due to numerous complaints about unauthorized charges, difficulties with returns, and poor customer service. While the company does sell and ship products, the reliability of their service and the quality of their merchandise are frequently criticized. Customers report issues ranging from receiving used items to being charged for products they never received. The prevalence of negative experiences suggests caution when considering Shophq for purchases.
Based on 12 reviewsDoes Shophq have good customer service?
The reviews indicate that Shophq's customer service is generally poor. Customers frequently complain about long wait times, unhelpful representatives, and difficulty resolving issues. Many reviewers report being disconnected or transferred multiple times without a satisfactory resolution. The negative feedback suggests that customers should not expect a positive experience when contacting Shophq's customer service department.
Based on 10 reviewsIs Shophq worth it for small business?
Given the numerous negative reviews, Shophq is likely not a worthwhile option for small businesses. The reported issues with product quality, returns, and unauthorized charges could lead to significant problems and wasted time. Small businesses need reliable vendors with excellent customer service, and Shophq appears to fall short in these areas. It would be prudent for small businesses to seek alternative suppliers with more positive customer feedback.
Based on 14 reviewsWhat is Shophq's return policy like?
Based on the reviews, Shophq's return policy is problematic and difficult to navigate. Customers report challenges in obtaining return authorizations, delays in receiving refunds, and being offered store credit instead of full refunds. Many reviewers express frustration with the return process, citing long wait times and unhelpful customer service representatives. The overall sentiment suggests that returning items to Shophq can be a frustrating and time-consuming experience.
Based on 8 reviewsWhy are customers reporting unauthorized charges from Shophq?
Several customers report unauthorized or recurring charges on their accounts, suggesting potential issues with Shophq's billing practices. Some reviewers allege that these charges are fraudulent, with one customer reporting unauthorized multi-month payments. It's unclear why these unauthorized charges occur, but the frequency of these complaints raises concerns about the security and transparency of Shophq's billing system.
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